Due to the nature of our products, we do not accept returns or exchanges for hygiene and safety reasons. This applies to all skincare, soaps, and personal care items.

All items are carefully inspected before dispatch to ensure they meet our quality standards.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photographic evidence of the issue

Once reviewed, we will offer a suitable resolution, which may include a replacement, store credit, or refund where appropriate.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened or used products

• Skincare, soaps, and personal care items

Shipping Costs

Shipping costs are non-refundable unless the item is faulty or incorrect.

Contact

If you have any issues with your order, please contact us at:

support@islarue.co.uk